Sales Administrator Apparel
Overview
The purpose of this role is to support the effective day-to-day management of a suite of customers and agents, ensuring a consistently high standard of service and smooth operational delivery. You will be responsible for accurate order processing, clear communication, and coordinating closely with production and logistics to ensure customer requirements are met on time and in full.
You will also play a key role in managing shipping processes and documentation, ensuring all orders are handled compliantly and efficiently. Alongside delivering excellent customer support, you will help maintain strong relationships and contribute to the ongoing development and growth across these accounts.
Basic responsibilities are, but not limited to, answering calls, replying to emails and processing new orders, following the progress of existing orders, processing sampling and building relationships with existing and new customers as well as maintaining customer satisfaction.
Core Responsibilities
- Act as the primary contact for an agreed list/market of customers, including any relevant agents, ensuring a responsive, accurate and high-quality service at all times.
- Build strong relationships and promote the full product range, including new developments and sustainability initiatives.
- Manage all customer orders from receipt through to delivery, ensuring accuracy, timely processing and clear communication throughout.
- Provide up-to-date and reliable information on order status, production schedules and stock availability, working closely with production to manage expectations.
- Take ownership of MTO and bespoke orders, ensuring effective coordination across internal teams and clear communication with customers.
- Proactively manage stock planning and availability for export accounts to ensure continuity of supply.
- Prepare and manage all documentation, including commercial invoices, packing lists and any country-specific requirements.
- Ensure all activity is compliant with customs regulations, shipping requirements and agreed Incoterms.
- Liaise with the internal warehouse team and freight forwarders/logistics providers to coordinate shipments and resolve any issues or delays.
- Maintain accurate records and ensure a high level of attention to detail across all export documentation and processes.
- Processing pro-forma order payments and track unpaid orders.
Team & Operational Responsibilities
- Support wider Customer Support team activity, including shared inbox management, ensuring all enquiries, orders and sampling requests are handled efficiently by the relevant personnel.
- Maintain working knowledge of all customer activity to support team cover during periods of absence or peak workload.
- Contribute to maintaining consistent service levels across both UK and export accounts.
- Process returned orders and arrange collections via the courier network as required
- Opening customer accounts and maintaining customer records by updating account information when required.
Commercial Awareness & Development
- Identify opportunities to grow existing accounts and support the development of new business through research and customer engagement.
- Continuously develop knowledge of customers, markets and competitors to support effective account management.
- Attracting potential customers by answering product questions; suggesting information about products and the overall services offered by the business.
- Resolving challenges by clarifying the customer’s query determining the cause of the situation, selecting and explaining the best solution to resolve and follow up to ensure resolution
- Proven experience in production planning/scheduling within a manufacturing or FMCG environment.
- Strong understanding of multi-process production operations.
- Proficiency with ERP/MRP systems (e.g., SAP).
- Excellent analytical, problem-solving, and communication skills.
- High attention to detail and the ability to meet tight deadlines.
- Advanced Microsoft Excel skills (formulas, pivot tables, data analysis).
- Resilient and proactive, with a drive to develop new systems or processes for improved efficiency.
- Solid grasp of planning principles and ability to adapt to changing priorities.
Desirable:
• Experience with advanced planning and scheduling tools.
• Familiarity with Lean Manufacturing or continuous improvement methodologies.
- Hungry – we want you to commit to working hard, have a burning desire to achieve your goals and are willing to put in the effort and dedication to make them a reality.
- Humble – we want you to recognise your strengths while staying open to learning, growing and acknowledging the contribution of others.
- Smart – we want you to be honest and inclusive and respectful of others, value diversity and foster a sense of belonging for everyone.
We are an international brand with a long-standing reputation for innovation, design and premium quality – producing authentic, woollen fabrics and accessories for leading fashion brands and interior designers worldwide.
As one of the select few mills in the UK that can perform all processes at a single site, we boast remarkable versatility and the ability to control each process to meet our exacting standards. Each of these processes required incredible expertise and finesse, which is where our fantastic, diverse team come into play who champion a culture that encourages leadership, creativity, innovation and learning p interacting as one team, irrespective of position or level.
Even after almost two centuries in business, we remain incredibly ambitious with big plans for growth and expansion. End-to-end technology integration, growing new routes to market, and increasing brand awareness are just some of the exciting new projects in the pipeline, with plenty more to come.
To apply for this role, please send us your CV and covering letter using the button below. If you have any further questions, please get in touch at careers@moons.co.uk.
