DELIVERY DESTINATIONS
We currently deliver to addresses within the United Kingdom only. International shipping is not currently available.

DELIVERY CHARGES

• Standard UK Delivery (UPS): £7.00
• Fabric Samples (Royal Mail): Free of charge
• Free UK Delivery on orders over £150

Delivery charges are calculated at checkout and displayed before payment is completed.

DISPATCH TIMES 
All orders are dispatched from:

Abraham Moon & Sons Ltd
Netherfield Mills
Guiseley
Leeds
West Yorkshire
LS20 9PD
United Kingdom

We aim to dispatch fabric and accessories orders within 3 working days (Monday to Friday). Orders placed after 12 noon, at weekends or on public holidays will be processed on the next working day.
Please note that dispatch and delivery times are estimates and may vary during busy periods.

DELIVERY METHODS

• Fabric and accessories are shipped via UPS.
• Fabric samples are sent free of charge using Royal Mail.
• Where an order contains multiple items, samples and products may be delivered separately.

ORDER TRACKING
Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.
Please ensure your delivery and contact details are correct before placing your order, as we are unable to amend delivery addresses once an order has been submitted.

MISSING DELIVERIES
If you have not received your order within 5 working days of receiving your dispatch confirmation, please contact us at customerservice@moons.co.uk and we will investigate.
Claims for non-receipt must be made within 14 calendar days of the dispatch date. We reserve the right to request written confirmation and supporting information to verify any claim.

CHECKING YOUR ORDER
Please inspect your order upon delivery and before any fabric is cut, treated or put into use. If you believe there is an issue with your order, including shortages, damage in transit or a manufacturing fault, please contact us as soon as possible at customerservice@moons.co.uk, providing your order number and, where possible, photographs of the issue. We recommend retaining all packaging until any delivery-related issue has been resolved.

DELIVERY ENQUIRIES
If you have any questions regarding your delivery, please contact our Customer Service team at customerservice@moons.co.uk.

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FABRIC RETURNS
As all fabric is cut to order, we are unable to accept returns or offer refunds on fabric purchases. We strongly recommend ordering a sample before placing a full fabric order. This allows you to assess colour, texture and suitability prior to purchase.

Upon delivery, please inspect your fabric carefully before cutting, treating or putting it into use. If your order arrives damaged, faulty or incorrect, please notify us within 48 hours of delivery by contacting customerservice@moons.co.uk. Where possible, please provide photographs and your order number to assist with our investigation.

ACCESSORIES RETURNS
We hope you are delighted with your purchase. However, if you are not completely satisfied, you may return eligible accessories within 28 days of receipt.
To qualify for a refund, items must be:

• Unused and unwashed
• In a resaleable condition
• Returned with all original packaging and labels attached

Abraham Moon & Sons reserves the right to refuse a refund where items have been used, damaged, washed, altered or are otherwise unsuitable for resale.

​HOW TO RETURN AN ITEM
​[Return process and instructions]

Please send approved returns to:

Abraham Moon & Sons (Returns)
Netherfield Mills
Guiseley
Leeds
West Yorkshire
LS20 9PD
United Kingdom

Unless an item is faulty or supplied in error, return postage costs are the responsibility of the customer.
We recommend that you:

• Obtain proof of postage (please note this is not proof of delivery)
• Use a tracked and insured delivery service
• Retain your tracking information until your return has been processed

REFUNDS
Once your return has been received and inspected, any eligible refund will be processed within 14 days and issued to the original payment method used for purchase.
Please note:

• Original delivery charges are only refundable where goods are faulty or supplied in error
• Any promotional discounts applied at the time of purchase will be reflected in the refund amount
• Returned items must be received before a refund can be issued

If a returned parcel is confirmed as lost in transit following an investigation with the delivery provider, we will offer a replacement item where stock is available.

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